Telecom Billing Solution Explained In Detail

by adam on May 5, 2010

The telecom billing system is vital in the expanding world of technology. Telecommunication is an industry that is growing at a faster pace. To keep up with the current market requirements, it is very important to maintain a system. A system that effectively manages the units used by millions of consumers and makes those units billable.

The software is complicated a system that convert the data used by each and every consumer into categories. This will give the customer a clear idea of what services were used and how the billing department charged them. Billing and customer care go hand in hand to provide quality services to the customer.

Let us find out how the Telecom Billing System works. It starts with customer application for a new account with the telecom company. The customer records are checked by the telecom company and then a unique customer ID is provided to the new customer. The customer account is then activated.

The unique customer ID will save all the usage records of the particular customer. The system will use the chosen tariff plan by the customer and update the bill as per the Call Detail Records (CDR). Long distance call charges and roaming charges will be added to the system once the outside supporting telecom operators send in the details.

Call Detail Records updated the system with the call details such as Caller number, call duration, call start time, call end time and call duration. The customer is charged for data usage based on the data usage plan. All the calls made to the customer support are recorded and errors or faults are updated in the system. The customer support records every customer call for later reference.

Every month a computer generated invoice is sent to the customer in the form of a bill. Customers whose records show no payment processed for the earlier months are sent a warning message or their service will be temporarily deactivated.

At the end of the month a bill is generated as per the billing standards such as Network Data Management, Interim Standard 124, Automated Message Accounting System, etc. The system also carries costs that are based on the collections, billing cycles, software, hardware, call center and printing. Printed material is needed for sending bills or other communication via postal mail.

Today more and more companies are entering the telecom market and there is a tough competition. If the customers are not happy with the customer service they have more options to look out for in the telecom market. So, customer oriented services like multi-lingual support, real time billing, etc., are provided to the customers through the advanced telecom billing software. Better billing options and support for popular applications are also offered to customers. We can surely say that Telecom Billing Systems are going to advance so much in future that customers will just have to sit back and enjoy the services.

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