VoIP Billing Software – Features And Applications

by erin on January 17, 2011

Voice Over Internet Protocol, the full name of this service, first came into use to allow individuals to make telephone calls using the Web. Calls could be placed at a very low cost with this transmission method. As with most advances, this technology has been expanded to include other uses. One popular variation is with VoIP billing software.

To implement a basic version, you need only an internet connection and a service provider. They may have you download their proprietary package. They are typically very easy to install and are usually free. To sign on to the service, you may need a credit card to be billed on a monthly or annual basis. But as with anything else, you should shop around. There are a variety of service providers to meet your needs.

This business management software package is popular with technology business selling phones and services that interact directly with computers. Other companies such as those that monitor online traffic, sell prepaid calling cards, or other virtual space instruments will get the most use from this online automated system.

The flexibility inherently built in lets you monitor a variety of customer service functions. Through up to the minute monitoring and reporting, business management of incoming and outgoing customer accounts is easy. Plus you can expand your service with a variety features and add-on modules.

Keep track of customer usage, purchases, expired accounts, and cancellations. Some of the common features offered include prepaid and postpaid billing, DID plugins, call rating, data conversion, and reporting. Typically scalable, such programs can grow with your company so that you will not have to invest time and money in upgrades or new systems every year.

Increase your customer service options without the expense of hiring more employees, or contracting with an off-shore call center. This can be risky as they have limited knowledge of your business and they tend to have a high turnover rate. That is why so many systems offer secure online customer account access. Say goodbye to frantic calls from irate users, unaware of their account status. They just log on to the site, enter a user name and password and the information appears on screen.

Reporting is easier than ever, too. Enjoy the ease of monitoring activity with real-time dashboards. Take a snapshot of a particular account or a summary of overall activity, twenty four hours a day, seven days a week. But it gets even easier, because you can export the files to your favorite desktop package in a variety of standard formats. Create your own reports for personal management, to show banks when asking for a loan, or to present to outside investors.

Fast, progressive, and economical are just some of the words that current customers have used to describe VoIP billing software. You will soon learn what millions already know. Business management just got easier. But you still need to do your homework. There are a number of good providers to choose from. You will certainly find several that offer the service that meets your needs.

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